Many customers receive and make payments to and from bank accounts owned by them, preferring to control the distribution of funds to third parties.
We can, however, make payments to third parties. Prior to doing so, the validity of the specified beneficiary account is checked.
- Knowledge Base Articles
- How to make a transfer
- Where do I transfer funds?
- Have you received my funds?
- How to cancel a transaction
- How do I know if my exchange has been completed?
- Creating a new exchange instruction
- What is a scheduled exchange?
- How long does it take to get my currency?
- Is there a minimum or maximum amount that I can exchange?
- Why hasn’t my exchange happened yet?
- Withdrawal approval function
- Why was my withdrawal cancelled?
- Do you make payments to third parties?
- How to make a withdrawal
- Why hasn’t the beneficiary received the funds?
- I have received a notification that I should withdraw my remaining balance but I can’t click on ‘Withdraw Balance’
- How long does it take to register?
- How to register: Personal Account
- How to register: Business Account
- Is it free to register?
- Why was my account rejected?
- What kind of documents should I submit for review with Compliance?
- When will my account be approved/rejected/reviewed?
- How to change your name and password
- How does it work?
- Freemarket & vIBANs
- How much do you charge?
- Unsupported jurisdictions
- How safe is my money?
- Risk appetite
- Customer complaints procedure
- Batch withdrawal function