We operate a model where we only charge one low fee on the amount transacted.
If you would like to know more regarding our account and fee structure, please contact sales@wearefreemarket.com or support@wearefreemarket.com and a member of our team will be in touch with you.
- Knowledge Base Articles
- How to make a transfer
- Where do I transfer funds?
- Have you received my funds?
- How to cancel a transaction
- How do I know if my exchange has been completed?
- Creating a new exchange instruction
- What is a scheduled exchange?
- How long does it take to get my currency?
- Is there a minimum or maximum amount that I can exchange?
- Why hasn’t my exchange happened yet?
- Withdrawal approval function
- Why was my withdrawal cancelled?
- Do you make payments to third parties?
- How to make a withdrawal
- Why hasn’t the beneficiary received the funds?
- I have received a notification that I should withdraw my remaining balance but I can’t click on ‘Withdraw Balance’
- How long does it take to register?
- How to register: Personal Account
- How to register: Business Account
- Is it free to register?
- Why was my account rejected?
- What kind of documents should I submit for review with Compliance?
- When will my account be approved/rejected/reviewed?
- How to change your name and password
- How does it work?
- Freemarket & vIBANs
- How much do you charge?
- Unsupported jurisdictions
- How safe is my money?
- Risk appetite
- Customer complaints procedure
- Batch withdrawal function