You can cancel incomplete transactions from the ‘Transactions’ page on the platform.

How-to-cancel-a-transaction

Find the Exchange or Withdrawal you wish to cancel and click ‘View Details’ (note: make sure you are in the ‘Scheduled’ tab on the Transactions page).

How-to-cancel-a-transaction

To cancel the exchange, click on ‘Cancel Exchange’ at the top right of the page. If the transaction was funded, all funds will be returned to your account.

Note: all cancelled transactions appear in the ‘Cancelled’ tab in the Transactions page.