You have the ability to change your Name or Password at any time by clicking on your name at the top right corner of the page once you’re logged in. Your user details will then appear, this is where you can edit your username, password and phone number. If you wish to change your password, you’ll need to know the current password to do so. If you don’t know your password, you can get a reset email sent to your registered email via the login screen.

- Knowledge Base Articles
- How to make a transfer
- Where do I transfer funds?
- Have you received my funds?
- How to cancel a transaction
- How do I know if my exchange has been completed?
- Creating a new exchange instruction
- What is a scheduled exchange?
- How long does it take to get my currency?
- Is there a minimum or maximum amount that I can exchange?
- Why hasn’t my exchange happened yet?
- Withdrawal approval function
- Why was my withdrawal cancelled?
- Do you make payments to third parties?
- How to make a withdrawal
- Why hasn’t the beneficiary received the funds?
- I have received a notification that I should withdraw my remaining balance but I can’t click on ‘Withdraw Balance’
- How long does it take to register?
- How to register: Personal Account
- How to register: Business Account
- Is it free to register?
- Why was my account rejected?
- What kind of documents should I submit for review with Compliance?
- When will my account be approved/rejected/reviewed?
- How to change your name and password
- How does it work?
- Freemarket & vIBANs
- How much do you charge?
- Unsupported jurisdictions
- How safe is my money?
- Risk appetite
- Customer complaints procedure
- Batch withdrawal function